At The Cakery, we take pride in creating your custom cakes with love and care. Since every cake is made to order, we have a strict policy regarding cancellations and refunds. Please read the following terms carefully:
1. Cancellation & Refund Requests
- Cancellation Window: If you wish to cancel your cake order, you must notify us within 1 hour of placing your order. After 1 hour, we begin the process of preparing your custom cake, and unfortunately, cancellations will no longer be possible.
- Late Refund Requests: Once the order preparation has started, which typically happens soon after your order is confirmed, we are unable to process any refund requests. This is because our team will have already begun creating your cake based on the details you provided.
- Refund Procedure: If you wish to request a refund within 1 hour, please send an email or call us immediately. Any refund requests made after this period will not be accepted.
2. Why No Refund After 1 Hour?
- Custom Orders: Every cake we create is made specifically for your order, based on your unique requirements. Once we start preparing the cake, ingredients are purchased, and time is allocated, making it impossible for us to sell that cake to another customer. Therefore, we cannot offer refunds after the 1-hour window.
- Order Preparation: Our dedicated team works quickly to ensure your cake is made fresh and according to your exact specifications. Cancelling or refunding after this time affects not just your order but the efficiency of our production process as well.
3. How to Cancel or Request a Refund
To cancel your order or request a refund (within 1 hour of placing the order), please contact us immediately via:
- Email: [insert email address]
- Phone: [insert phone number]
- Website: www.thecakery.uk
We will respond to your request and process it accordingly.
4. Customer Satisfaction
We strive to ensure you are completely satisfied with your cake. If you experience any issues with your order, please contact us right away. While we are unable to offer refunds after the cancellation window has passed, we will do our best to resolve any concerns or issues you may have.
Important Notes
- Non-refundable after 1 hour: Once the 1-hour window has passed, no cancellations or refunds will be processed.
- Timely Notification: Please ensure you review your order details carefully before confirming. Timely communication helps us provide you with the best service.